We came very close to using the pictured solution to our problems, but as much as we wished to, we couldn't find the correct tool that is shown. We had a major overhaul done in April, and it was better for a while, but then it just kept going downhill again. From June 6th, it got worse and worse until Monday of this week, it was totally disabled.
Back in the shop, it turned out to be the rogue malware (never take advice from tucows!) had infected even our antivirus program ! What a disaster! So once again, baddies were removed and hopefully will stay away. A new antivirus program (Microsoft Security Essentials, highly recommended and free) was installed. So lets all keep our fingers crossed and hope this fix is IT!
This is not necessarily true, but its a nice idea! Nice to be back among friends too.
Cheers, hugs and good wishes,
Jo, Stella and Zkhat